casesforiphone5

I went to Tokyo in June. Before I left, I made plans to get wireless Internet so I could make Skype calls, use an online map, take Instagram photos, and do email while I was away from the hotel. My iPhone is under contract with AT&T, and they have an international cellular data plan that costs $120 for 800MB. I considered it, but I wanted to see if I could find a better deal. 

After some searching, I found a highly-praised company called b-mobile, which offers a "Visitor SIM" -- it's a pre-activated 1GB card advertised as being "perfect for Skype." B-mobile offered Narita airport pickup or delivery to a hotel. The price was ￥3,980 (US$40). Earlier, I'd purchased an unlocked Samsung Galaxy Pocket Android phone for $100, which I planned on using with the SIM card in Japan. (My iPhone is under contact and locked from using 3rd party SIMs.) 

When I arrived at my hotel in Shinjuku, my b-mobile SIM card was waiting for me in a little envelope with clear English instructions. I popped it into the Android phone, followed the instructions, and within a minute or two I was online. I set the phone up as a Wi-Fi hotspot and my iPhone had no problem connecting to it. For the rest of my stay in Tokyo, I had access to high-speed Internet everywhere I went. It was great. 

Now for my second experience, the awful one. 

In late July, my family and I went to London and Paris for a vacation. I wanted us to be able to use our phones while we were out, so I went online to find a European equivalent of b-mobile (which is Japan-only). I found a site called Rebelfone,Mobile Fun sell a huge range of samsung cases, which offered wireless hotspot devices for under $40 each, with 1GB data. I ordered two for the UK and two for France -- that way we could be in touch with each other if we split up. 

My A+ experience with b-mobile had tricked me into thinking I'd have an equally pleasant experience with Rebelfone. As it turned out, the Rebelfone experience was an F- failure. They are one of the most screwed up companies I've ever had the displeasure of doing business with. At every point where something could go wrong, Rebelfone did the wrong thing. The devices didn't work and they customer support was poor. I spent many hours of my vacation in the futile attempt to try to get the devices to work. 

Here is a list of the ways that Rebelfone failed: 

1. Deception. I took a survey on Rebelfone's website and was promised a “50% discount on your purchased items.” However, the only discount I received was for the shipping costs. When I brought this to Rebelfone’s attention via email, I was told that the discount did not apply to the activation fee ($10 per device), or the data ($39 per France Mi-Fi device and $30 per UK device). In other words, the only thing the discount applied to was the shipping. On a $197.96 order I saved $10. This is deceptive advertising. I should have been tipped off at this point that Rebelfone was a company to stay away from. 

2. No information was supplied with the equipment.The cases for iphone 5 remains the most popular smartphone phone on the market. Also, there was no marking to tell which Mi-Fi devices were for France and which ones were for the UK. I received nothing more than four little black boxes and 4 USB cables, and a card that had the return address printed on it. 

3. Incompetence. Incorrect user guides were emailed to me. I was emailed instructions for phones, not Mi-Fi devices. 

4. Failure to provide passwords. Upon arriving in England, I tried the devices, but discovered that I needed a password to connect to the Wi-Fi, which was not provided. 

5. Slow-to-respond customer service.you need to perform we have every best replacement parts for iphone 5 at competitive prices. I emailed Rebelfone on Sun, Jul 28, 2013 at 9:45 AM and asked for the password. I received a reply on Mon, Jul 29, 2013 at 7:18 AM, with the password for the Wi-Fi signal.Our handcrafted Cases for iPad 4 is inspired by the journals of our favorite artists. 

6. Incorrect documentation. The password allowed me to connect to the Wi-Fi, but none of the units worked. The instructions that Rebelfone emailed me told me to use the password 123456789 to access the administration features at 192.168.1.1 but it wasn’t a valid password. I emailed Rebelfone about this, and was told that the admin password was actually “password.” In other words, Rebelfone’s instructions were incorrect. 
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